Effective Tuesday, October 18, 2022, SentriLock is implementing an extra layer of security to the SentriKey® Real Estate website and mobile app.  Users will be asked to establish security questions and verify their cell phone.

Security questions will offer a secure validation of your account in addition to your PIN. Users will select from 10 predetermined questions and enter your personalized answers. Once those answers are saved, a cell phone verification prompt will be activated.  *SentriLock has been notified that users are not receiving verification texts when attempting to verify their cell phone number. At this time, Sentrilock’s IT team is working closely with phone carriers to ensure that our verification messages are not being marked as spam by the carriers and are being delivered. Sentrilock users can skip this prompt for the time being, until carrier issues are resolved.*

Customer Support will use these questions to validate a user’s identity if they cannot remember their PIN or password. This will provide them with a faster, more efficient experience and eliminate the need for a PIN/Password reset email.

There will be a 28 day grace period for users to establish security questions.  After the 28-days, users must initiate the security questions or you will not be able to access the SentriKey® Real Estate® website or app.  Please establish your security questions to the SentriKey Real Estate website or app so you do not lose access.

Below is a step-by-step process of the security and phone verification process.

If you are a existing customer, you will:

  1. Receive a pop-up screen prompting you to make a selection on the SentriKey® Real Estate website or in the mobile app.
  2. Answer two questions from the predetermined list.
  3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted and you will see a green checkmark next to the field.
  4. Receive a cell phone verification prompt. If your cell phone is already verified you will not see this field.

If you are a new customer, you will:

  1. Complete account activation
  2. Select and answer two questions from the predetermined list as part of your initial account activation.
  3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted and you will see a green checkmark next to the field.
  4. Receive a cell phone verification prompt once you successfully activate your account.

If you have any questions, call Sentrilock’s Customer Support team at 513-618-5800 or email the team at support@sentrilock.com.

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