Professional Standards
Learn the Code. Live the Code.
The REALTOR® Code of Ethics is a living, viable guide for your daily dealings with clients, customers, and the public.
Ethics Training
REALTORS® are required to complete at least 2 hours and 30 minutes of ethics training within three-year cycles. This heightens professionalism and competency across the industry.
How to Complete Your Credits:
- Quarterly at FAAR: Held every 3 months during our CE/PL seminars. View Calendar →
- Online (The CE Shop): Take ethics through our branded partner portal. Access The CE Shop →
- Online (NAR): Access free (non-CE) or paid (CE) courses via the National Association. NAR Ethics Portal →
*If taken elsewhere, email your completion certificate to Lori Hillard-Wehr at lhillardwehr@faarmembers.com.
Register at FAAREnforcement & Grievance
FAAR, in conjunction with Virginia REALTORS®, is responsible for enforcing the Code. These standards apply specifically to real estate professionals who elect to become REALTORS®.
Have a Dispute?
Many difficulties result from communication gaps. Before filing a formal complaint, we encourage you to:
- Speak directly with the professional or their Principal Broker.
- Utilize the Ombudsman Process for informal dispute resolution.
- Contact the Virginia REALTORS® Professional Standards team for guidance.
If constructive discussion does not resolve the issue, you may file a formal ethics complaint.
File a ComplaintCommitment to Excellence (C2EX)
NAR's C2EX endorsement goes beyond the basics. It empowers REALTORS® to demonstrate their professionalism and expertise in 10 core areas. Completing C2EX also satisfies the NAR Code of Ethics training requirement.