Sentrilock Conversion


Read about the new SentriSmart App below! 


General Information

Full reciprocity
Sentrilock agents from Prince William, Greater Piedmont, Blue Ridge, Northern Virginia and Dulles Associations will have full access to the Sentrilock boxes of FAAR members.

Sentriconnect for Granting Access
SentriConnect is a mobile application that provides users with a way to receive authorization to open SentriLock Bluetooth lockboxes using a “BluCode.” It is important to know that there is NO method to access non-Bluetooth lockboxes using the SentriConnect app. Firmware Version 50.44 is the minimum required version to use SentriConnect in conjunction with your lockbox. To begin using SentriConnect, users requesting access will need to register their account. The user can download SentriConnect through the App Store or Google Play. REALTOR® members granting access should be able to do so through the SentriSmart App. Read more

CBS Codes
CBS – Call Before Showing – is an extra layer of security on the lockbox requiring an additional code before the key compartment will open. Affiliate SentriCards will be required to use a CBS Code on all lockboxes. An agent can find their CBS code on the website under their Default Lockbox Settings. Affiliates use CBS code and their pin # to access the lock box on the house. The Sentrilock system gives agents the responsibility to issue the CBS code.

Day Codes for out of the area agents
The Association consented to offering a Day Code option. FAAR agents will be able give a day code (60 minutes entry access per house) to out of the area agents. Sentrilock will provide training on the usage. The agents are responsible for giving out those codes. Day Codes are not to be given to FAAR members.

3 year Locksmith Agreement Ending
The 2016 contract FAAR signed with Sentrilock stated that locksmith fees, caused by faulty lockboxes, would be paid by Sentrilock for the first three years of box ownership. The three year coverage begins when the box is purchased/leased (even from another association), which may be before the March 2016 conversion date. The coverage ends for most FAAR members March of 2019. However, for those who have transferred from other associations, that coverage may be ending sooner depending on when they purchased their Sentrilock boxes.

Want to sell your lockbox? Here’s the fine print.

Avoid a lockbox headache by selling your lockbox to agents whose primary assocation is FAAR.

Members are reminded that FAAR selected a lease agreement with Sentrilock, an option not available to the surrounding associations when they contracted for their Sentrilock service a number of years ago. Those associations purchased their system and therefore their boxes are owned outright. In the case of a lease agreement, boxes are considered owned at the end of the lease agreement. What this all means is that FAAR boxes, which are in a leased system, cannot be placed into an ownership system. FAAR agents, who decide to leave FAAR and join an association with a ownership system, will not be able to place those boxes in that ownership system. They will have to sell their FAAR boxes to FAAR agents (primary association equals FAAR) as they exit the association and then purchase boxes in the association they are joining. However, a member of another association where the boxes are owned, may bring their boxes into the FAAR system as long as they are owned by the agent. Those boxes will show as purchased as opposed to leased, in the FAAR system.



Important Forms

Key Lease Agreements

These are the rules of the system!
Copy and keep in a file:

Sentrilock Rules and Regulations

Agent & Assistant/Affiliate

Product Pricing

Product pricing/per unit plus sales tax

Lockboxes $110.00
Key Card Replacement $10.00
Key Reader Replacement $40.00
Key Box Battery Replacement (set of 2) $8.00
Power Paddle $115.00

(must use Sentrilock batteries or box warranty is voided)


The annual estimated cost to the agent:

2019 Yearly Service Fee:     $223.75 (starting March  21, 2019)

2020 Yearly Service Fee:     $225.51 (starting March  20, 2020)

Payment is made to Sentrilock via Visa, Master Card, AMX, Discover

Sentrilock Videos

Visit Sentrilock’s Youtube Channel for tips, tricks, and lockbox best practice videos!

SentriLock just made your job a bit easier.

The new SentriKey Real Estate app is now available, and we think you’re going to love it!

The app is an updated version of the SentriSmart® mobile app and it features a new look, clearer prompts, and an action-based layout so you can perform key tasks in just seconds. You can download it now at Google Play or the App Store, or just go to the new icon on your phone to get started if your device is set for automatic updates.

Now, with just a few clicks in the app, you can easily:
• Open the key compartment
• Remove the shackle
• Find, sort and review access reports
• Grant secure temporary access
• And much more!

Android users will be delighted that the app features enhanced Bluetooth® technology to improve Android connectivity.
Check out our webinar video that provides a quick overview of the new app and its enhanced features. You can also review our iOS User Guide or Android User Guide for more information.
SentriLock just made your job easier with the SentriKey Real Estate app. And we think you’re going to love it!

Update your firmware

Click on the image to download instructions on updating your lockbox firmware

How to Issue Call Before Showing (CBS) Codes

CBS – Call Before Showing – is an extra layer of security on the lockbox requiring an additional code before the key compartment will open. Affiliate SentriCards will be required to use a CBS Code on all lockboxes. An agent can find their CBS code on the website under their Default Lockbox Settings.


How to use a CBS Code

Using a SentriCard

  • Insert SentriCard®: CARD + CODE
  • Remove SentriCard® or press FUNC + 3 + ENT: Blinking CODE light.
  • Input CBS Code + ENT: Key compartment will open

Using SentriSmart™ – Bluetooth Lockboxes

  • Select Mobile Access in SentriSmart™.
  • Press the ENT button on the lockbox keypad to ‘wake’ it up.
  • Choose the lockbox serial number in the list.
  • Input your PIN into SentriSmart™ and press OK.
  • Input CBS code into SentriSmart™ and press Submit.
  • The key compartment will open.
  • Tap OK on the pop up screen to complete.

Using SentriSmart™ – Non-Bluetooth Lockboxes

  • Select Mobile Access in SentriSmart™.
  • Input the lockbox serial number in SentriSmart™ and press Open Key Compartment
  • Input your PIN into SentriSmart™ and press Open.
  • Input CBS code into SentriSmart™ and press Submit.
  • You will be given a Mobile Access Code
    • Follow the on-screen instructions to access key compartment

Sarah Petcher at NVAR shares on how agents are to issue CBS Codes.

Sentrilock FAQs and Tips and Tricks for Bluetooth Users

I get out to the property where there is no cellular or Wi-Fi and then I get a message when trying to open the lockbox that says that I must renew my credentials and it won’t allow me to open the lockbox.
Renewing your credentials –each day the SentriSmart needs to be connected to either Wi-Fi or cellular data at least once to renew your credentials in the system. It is recommended that in the morning when you are checking your emails, just click on SentriSmart Icon and open up the app this will ensure that your credentials are updated before you get out of Cellular/Wifi service and you will not encounter issues.
What tab on SentriSmart should I be in to open another person’s lockbox?
When accessing a lockbox, you should be on Mobile Access. Next press the “ENT” key on the lockbox keypad, this will wake up the box and you will see the blue light flashing. On your SentriSmart app you will see the lockbox appear with a Bluetooth symbol next to it. Click on that lockbox and enter your pin, the lockbox will open.
My motor jammed when putting the lockbox shackle back on
When you release the shackle the motor rotates and unlocks the pins, you can then pull up and release the shackle. The shackle should NOT be reinserted until the red DND light and motor stops then you can put the shackle back on the lockbox.

Same goes for the key compartment when you open the key compartment the motor will turn and then the compartment opens. You will hear the motor turn again and when it stop, you can close the door. Trying to close it before the motor stops can jam the motor and potentially harm the lockbox

I am in lockbox tools and am having issues with not being able to open my shackle or lockbox with my phone when I go to lockbox tools these items are greyed out.
Are you using a supported phone? Phones that are supported are:
i. Apple iPhone IOS 7 or higher
ii. Android version 6 or higher

Do you have location services turned on for your phone?

Do you have Bluetooth Turned on for your phone?

Make sure that the blue light is flashing on the lockbox and wait for the Bluetooth to connect to your phone (some phones take longer than others to connect via Bluetooth because they share an antenna for Wi-Fi and Bluetooth)

I left the key compartment open and now it won’t stay closed
It is best to close the key compartment after every use

If you do leave the key compartment open and it won’t close, go through the steps to open the door again and let the motor cycle again. You will be able to close the door again.

I am removing a lockbox from one property and putting it on a new property, what should I do?
When moving a lockbox to a new property, you should always un-assign and then assign it to the new listing. When you release the shackle you are prompted to assign if it is not assigned and to remove from property if it is assigned. This will help with inventory and lockbox tracking.
I heard there is an upgrade to the lockboxes, how do I update the firmware on my lockbox?
The following video and steps will show you how to update the firmware on your

Here are the steps shown in the video:
– Open the SentriSmart App and navigate to the Lockbox tools
– Press ENT on your lockbox to connect via the Bluetooth connection
– Select the property/lockbox with the Bluetooth Connection
– Scroll down to Select Update Firmware, it will display the current version and available version.
– Select download, it will download the files directly to the lockbox using the Bluetooth connection.
– After it is finished your lockbox will display a series of colorful lights
– On your phone it will say your lockbox has the latest firmware click ok

I am still having issues what should I do?
SentriLock’s support center is available to answer your question they can be reached at 513-618-5800.

Submit an Issue - Lockbox

Describe your lockbox related issue here. If you are having an issue that needs immediate help, call Sentrilock at 1-513-618-5800.

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